Privacy Policy
Effective Date: April 16, 2026
Fenced Rate (“FENCED™,” “we,” “us,” or “our”) operates FencedRate.com and provides AI-powered corporate rate intelligence and prospecting tools for hotel sales professionals. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
What Information We Collect
Account Information When you create an account, we collect your name, email address, job title, hotel or company name, and password credentials.
Payment Information Billing and payment processing is handled by Stripe, Inc. FENCED™ does not store your credit card number, CVV, or full payment details on our servers. Stripe’s privacy policy governs how your payment data is handled and is available at stripe.com/privacy.
Usage Data We collect information about how you interact with the platform — including features accessed, searches performed, prospect cards viewed, and session activity. This data is used to improve the product and your experience.
Device and Technical Data We automatically collect your IP address, browser type, operating system, referring URLs, and page interaction data when you visit our website or use the platform.
Analytics We use third-party analytics tools to understand how visitors use our site and platform. These tools may use cookies and similar tracking technologies to collect aggregated, anonymized data about traffic, behavior, and feature usage.
How We Use Your Information
We use the information we collect to operate and improve the FENCED™ platform, process your subscription and billing through Stripe, send transactional emails related to your account, provide customer support, analyze product usage to improve features and performance, and comply with legal obligations.
We do not sell your personal information to third parties. We do not use your data to train AI models or share it with advertisers.
Cookies
FENCED™ uses cookies to maintain your login session, remember your preferences, and support analytics. You may disable cookies in your browser settings, though some platform features may not function properly without them.
Third-Party Services
FENCED™ integrates with third-party services including Stripe (payments), ZoomInfo (contact data), and leading edge, industry standard AI. Each of these providers operates under their own privacy policy and data handling terms. By using FENCED, you acknowledge that data necessary to fulfill these integrations may be passed to these providers.
Data Retention
We retain your account and usage data for as long as your account is active. If you cancel your account, we will retain data for up to 90 days before deletion, except where we are required to retain records for legal or financial compliance purposes.
Your Rights
You have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your account and associated data, and opt out of non-transactional communications at any time.
To exercise any of these rights, contact us at the email address below.
Data Security
We use industry-standard security practices including encrypted connections (HTTPS), secure credential storage, and access controls to protect your information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Children’s Privacy
FENCED™ is a business software platform intended for use by adults. We do not knowingly collect personal information from anyone under the age of 18.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.
Contact
If you have questions about this Privacy Policy or your data, visit our contact page at fencedrate.com/contact.